Frequently Asked Questions

Browse the shop or a brand collection, choose a product, select Pack or Carton, set your quantity, and add it to your cart. Review the cart, complete checkout, and keep the confirmation email for your records.

An account is optional unless the checkout or current store policy says otherwise. Guest checkout lets you enter your shipping and payment details without creating a login, while an account makes future orders and password recovery easier.

Adults may purchase tobacco products when the order and delivery comply with the laws that apply in their province or territory. Age verification is required, and customers are responsible for meeting the legal requirements where they receive the order.

The minimum tobacco-purchase age is 19 in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec. Provincial rules can change, so confirm the current requirement for your delivery address before ordering.

Orders are placed through the website so product selections, delivery information, age requirements, and payment details are recorded accurately. Contact support if you need help completing an online order.

There is no minimum product order shown on the FAQ. Shipping charges and free-shipping thresholds are calculated using the current shipping policy and are shown at checkout before payment.

Contact support as soon as possible with your order number. If the order has not been processed, the team can explain the available options. A new order may be required when the original order is already in the fulfillment queue.

Send support your order number and cancellation request as soon as possible. Cancellation is easiest before processing or dispatch; once an order has shipped, the applicable final-sale and delivery policies apply.

Check your spam, junk, and promotions folders first. Confirm that the email address was entered correctly. If the confirmation has not arrived after a reasonable wait, contact support with the name and email used at checkout.

Use the Lost password link on the account login page and follow the email instructions. If the reset email does not arrive, check your spam folder and contact support.

Use the Contact page for order, delivery, payment, and product questions. Include your order number when you are asking about an existing purchase so the team can help more quickly.

The current shipping rate depends on the order total and service available for the destination. The exact charge, any free-shipping qualification, and the selected delivery method are shown at checkout before you pay.

Orders are intended for delivery across Canadian provinces and territories. International delivery is not offered. Enter the delivery address at checkout to see the services available for that location.

Orders placed by the daily processing cut-off are prepared within 1 business day. Dispatch time is separate from carrier transit time, and the delivery estimate depends on the destination and shipping service selected.

Most populated areas receive orders within a few business days after dispatch. Remote locations can take longer. The carrier estimate and tracking information are the best source for the latest delivery timing.

P.O. box and pickup-point availability depends on the carrier service and destination. Enter the complete address at checkout; if the selected service cannot deliver there, choose an eligible delivery address or contact support.

A tracking number is sent after the order is dispatched and the carrier record is created. Check your confirmation and shipping emails, then use the carrier link to follow the parcel.

Check the tracking link for the latest scan and allow for carrier delays, weekends, and remote-area transit. If the delivery window has passed, contact support with your order number so a carrier trace can be considered.

Carrier scans can be delayed while a package moves between facilities. If there has been no movement for 48 hours or the estimated delivery date has passed, contact support for next steps.

Check the delivery address, mailbox, pickup location, and nearby safe places first. If the parcel is still missing, contact support promptly with your order number so the carrier status can be reviewed.

Age verification and delivery requirements depend on the destination and service. A signature may be requested, and waiving a signature can affect eligibility under the applicable delivery or replacement policy.

Orders are prepared in plain, unmarked packaging to keep the contents discreet. The outside of the parcel carries only the shipping information required by the carrier.

Available payment methods are shown at checkout and can change over time. Select the method you prefer and follow the on-screen instructions; payment details are confirmed before the order is submitted.

Interac e-Transfers are reviewed during regular business hours. Processing begins after the payment is confirmed, and the order is then prepared within the stated processing window.

Pending-payment reservations follow the current store policy. If payment is not confirmed within the stated window, the order may be cancelled and need to be placed again. Contact support if you need help with a pending order.

The payment options available for your order appear at checkout. Cash is not an online payment method; use one of the methods displayed for the destination and order.

The checkout total shows the applicable product price, shipping, and taxes before payment. Review that final total carefully, as tax treatment can depend on the delivery province.

Tobacco sales are generally final because of health, safety, and resale restrictions. Review the current return policy before ordering and contact support immediately if an order arrives damaged or incorrect.

Contact support within 2 business days of delivery with your order number, product name, a description of the issue, and clear photos or video. The team will review the situation and explain the available resolution.

Contact support as soon as you notice the issue and include photos of the product and shipping label. Keep the item and packaging until the team provides instructions.

Report a quality concern promptly with your order details, the product name, and photos or video where helpful. Early reports make it easier for support to investigate and outline the available remedy.

Check your spam, junk, and promotions folders, then confirm that your account email is correct. Add the store email to your contacts and contact support if order or password emails still do not arrive.

Product images are intended to represent the products listed in the catalogue. Packaging and labels can change, so use the product title, description, and current availability as the primary reference.

The store is designed for online ordering and Canada-wide delivery. Product availability, package options, pricing, and shipping services are shown through the online shop.

Open a product card or product page, choose Pack or Carton, and adjust the quantity. The current total, crossed-out regular price, savings tier, and available purchase options update from the WooCommerce product data.